Social Media Customer Care Representative
Farah Experiences LLC
Yas Island - Abu Dhabi, United Arab Emirates
منذ 8 يوم

Description

At Farah we thrive on seeing happy guests, colleagues and partners. We believe that each individual that we meet is important, and that we can make a positive difference to their lives.

Our purpose is to create happiness one smile at a time.

And to create more smiles, we are looking to add a to our team, in this position, you will be responsible for social media customer service on Twitter and Facebook pages as well as other social platforms for a wide range of brands represented on Yas Island.

To be successful you must have a passion for customer service and written communications.

Responsibilities

  • Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community.
  • Maintain the highest level of professionalism while managing sensitive issues
  • Demonstrate empathy while providing thoughtful and prompt resolutions.
  • Develop a friendly rapport with customers, often in 140 characters or less
  • Follow up frequently with customers throughout the life of their complaint resolution.
  • Research complex and escalated situations and recommend solutions.
  • Provide thoughtful, strategic insight regarding customer requests and service-related trends to our development, product, and marketing teams.
  • Strive to exceed volume and quality goals.
  • Help with side projects as needed.
  • You Are

  • Passionate about providing excellent support. You enjoy tackling a challenge head on and never shy away from an opportunity to learn and grow.
  • You love social media and understand the importance of brand consistency

  • Empathetic and perceptive. You can identify the tone of a customer and adjust your approach accordingly. You are proactive and always anticipate customer needs.
  • Authentic and honest. You’re not afraid to be yourself, and you have a desire to connect with others in a genuine way.
  • You communicate openly and respectfully with teammates.

  • Reliable and accountable. You can adhere to a consistent work schedule. You accept ownership over the quality of your work, and take initiative to keep improving.
  • Creative. You’re an innovator who can think of solutions to the trickiest puzzles.
  • You bring compelling ideas to the table in an effort to catalyse positive change.
  • Qualifications

    As an ideal candidate, you must have :

  • Bachelor’s degree or equivalent experience.
  • Minimum 1-3 years in customer-centric industry, preferably with experience providing customer support via social media.
  • Excellent written English and / or Khaleej Arabic language skills.
  • Strong computer and typing skills. Particularly high level of comfort in web based applications and navigation between tools.
  • Experience with Sprinklr or other social media engagement platforms a plus.
  • Exceptional written communication skills with keen attention to detail.
  • Entrepreneurial spirit with ability to manage workload efficiently.
  • Love to create smiles? Click Apply!

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    بريدي الالكتروني
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