Essential and optional requirements
To calculate the guest bills and close prepare debtors billings.
To be responsible for the cashiering procedures during the shift.
To be responsible for petty cash float provided for your shift.
To check the petty cash float at the start and end of the shift, and enter the audit of your day.
To handle foreign exchange transactions according to standard procedures.
To balance the cash report and remittance envelop at the end of the shift.
To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Front Offices service.
To meet, greet and escort all guests to their rooms upon check-in to the hotel.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
To maintain regular contact with long stay and suite guests so as to ensure their stay is an enjoyable one, report guests feedback to immediate supervisor.
To ensure that the guests are offered the highest level of personalized service at all times.
To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.
Never say no to the guest without offering an alternative solution.
To personally and frequently verify that guests check-in / out are receiving the best possible service.
To constantly strive to assist all guests that she / he may come in contact with during her / his work hours.
To ensure that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.