Field Technician Cape Town
The Nielsen Company
Middle East
منذ 25 يوم

Operations - South Africa Johannesburg, Gauteng

Recruitment Assistant - Johannesburg

Reports to : TAMS Panel Manager

Purpose of the job

Assist Recruitment and Research teams in ensuring that the correct TAMS households are recruited timeously, that the household information is captured and exported to the household master database accurately, complying with all standard operation procedures concerning TAMS Panel Sampling and Recruitment.

Key Performance Areas / Responsibilities /

Tasks to be Performed

  • Preparation and Import of Recruitment Contact Databases
  • Selection of Households from Recruitment database for recruitment
  • Assigning Households to Recruiters
  • Tracking recruitment progress and keeping accurate records of issued recruits and their status’s
  • Maintain status’s of HH’s selected for recruitment, keeping Recruitment databases clean
  • Assist recruiters with queries and FWS problems
  • Assist in the training of new recruiters
  • Ensure correct use of and accurate data capture on FWS by recruiters
  • Exporting HH’s from the Recruitment Database to Pollux Household Master
  • Report problems related to the Recruitment database or Pollux Recruitment module
  • Opening Work Orders for new installations
  • Cancellation of households that failed pre-installation call
  • Tracking installations of new households and de-installation of aged homes
  • Liaising with Panel Management Counselling team and Quality Control team in terms of installations / de-installations
  • General assisting of recruiters, including supervision after hours / weekends
  • Analysing and tracking interviewer performance
  • Implementing and execute recruitment quality controls, including telephonic back-checks on recruited households
  • Assist in monitoring of the TAM panel balance
  • Assist in panel management of DStv households
  • General TAM research tasks i.e. Welcome packs for households, emailing newsletters to households, incentives, checking of recruitment questionnaire, etc.
  • Clerical duties include processing of monthly interviewer claims, filing, ordering of stationary, etc.
  • Minimum Education Required to Perform Job

    Technical

  • Computer Literate Excel, Word
  • Skills and Competencies

  • Knowledge of two or more vernacular languages an advantage
  • Well organized
  • Proactive and reliable
  • Ability to work within team
  • Good communication skills and professional interaction
  • Able to work under pressure
  • Ability to work to deadlines
  • Service orientation
  • Minimum Experience / Training required to perform the Job

    Previous office / admin experience

    About Nielsen :

    Nielsen N.V. (NYSE : NLSN) is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy.

    Nielsen’s Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content video, audio, and text is consumed.

    The Buy segment offers consumer packaged goods manufacturers and retailers the industry’s only global view of retail performance measurement.

    By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-

    class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world’s population.

    For more information, visit www.nielsen.com

    Job Type : Regular

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