About Jumeirah and the hotel : At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments.
We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Burj Al Arab is managed by Jumeirah Group, the global luxury hospitality company and a member of Dubai Holding. Burj Al Arab is designed to resemble a billowing sail and stands at a height of 321 meters.
It is one of the most photographed structures in the world and has been consistently voted the world's most luxurious hotel, with features including in suite check-
in and check-out, reception desks on every floor, round-the-clock private butlers and use of the hotel’s Rolls-Royce fleet and private beach.
The hotel’s 202 luxury suites range from 170 to 780 square meters with a rain shower and a Jacuzzi in each suite, as well as six restaurants and conference and banqueting venues.
About the Job : An opportunity has arisen for a Butler to join Butlers Department in Burj Al Arab. The main duties and responsibilities of this role :
Fully responsible for the manning and cleaning of the Butler Pantry (ie. Shoe Shine for the guest, polishing glasses & silver ware, collecting stock from the main store and including linen collection, folding napkins, setting up a max of 12 fruit baskets daily, dishwasher usage, polishing of shoes).
Ensures that each area in the pantry is correctly stocked & operationally prepared at all times according to set standards.
Maintains full control over the Private Bar Inventory on the respective floor including : collection of new stock from store, replenishment and control on par stock as per the standard.
Butler set up and service of max 12 suites according to the guest preferences. Position requires the usage of a large Butlers Trolley to service the guest suites on the respective floor.
Service of evening snacks with alcoholic & nonalcoholic beverages to the guest suites; special occasion preparation and service of cakes / flowers for the guest.
Full attendance of guest laundry (ie. documenting, checking, sorting, and preparing for delivery to the guest suites in prepared boxes.
Looking after the Reception Desk on his / her respective floor. Ensures that each area is correctly stocked & operationally prepared at all times according to set standards.
Maintains seamless interaction with guests in order to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements.
Also, ensures the privacy and security of all the suite guests.
Maintains a full & comprehensive knowledge of the products and services available in the SBU, other Jumeirah properties and the local area.
Carries out guest registration, cashiering and other administrative tasks as per the standard.
Abides by all hotel and company policies and procedures including Health & Safety policies, Butler’s Grooming standards, punctuality / attendance procedures and Quality standards
About you : To be considered for this position you must have at least 1 year experience as a Butler or Guest Services Executive in a 5-
star hotel. You must also have experience in using Opera PMS as well as a good command of both spoken and written English.
You must have at least 1 year experience as a Butler or Guest Services Executive in a 5* hotel
You must also have experience in using Opera PMS, Front Office System
Good command of both spoken and written English
Additional language is an added value
About the benefits : This position offers a highly competitive salary and package which includes : shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, flight allowance every 2 years, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.