The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner.
The Application Specialist will become an expert product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible.
Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly.
It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle.
The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.
The Application Specialist will undertake the following :
Review proposal and tender documentation prior to release to customer and inform colleagues on gaps in areas of functionality
Analyse customer processes
Identify gaps and possible solutions
Run Edition Proposed solution presentations with the customer.
Run Edition Customer Induction workshops
Consult and advise the customer as to how adopting InterSystems solution could benefit the customer to improve their existing processes
Propose solutions for customer problems by mapping existing product components and minimize the need for variations from standard ISC products lines including where relevant Regional Editions
Produce clear documentation (business requirements / maps, solution design document, validation scripts)
Work with the customer to ensure early data collection information is gathered correctly and as per the schedule
Log any additional configuration through Edition change process and follow up with product team to close the configurations
Set up customer site configuration
Create validation scripts for verifying agreed configuration
Participate in validating the configured system based on solution design
Participate in validating the migrated data to ensure it works with the solution
Log errors following the standard corporate procedure
Support customer validation
Troubleshoot customer issues during implementation phases
Follow-up on test fixes and work with the Project Manager / Product Team to implement fix
Distinguish issues from change requests and log following standard corporate procedure
Document Handover Documentation for Support
Participate in Dry Run process
Prepare Train the trainer material
Conduct individual and group training, product demonstrations and workshops as required
Train Customer Trainers on TrakCare functions as per customer solution
Provide on-site support to Customer Go-Live
Liaise with other InterSystems departments to resolve any remaining issues
Complete the support handover process
Support colleagues and assist in spreading application knowledge
Maintain consistent and traceable documentation as required
Learn new functionalities available on the TrakCare product
Excellent communication skills and experience of conducting customer training, workshops and / or presentations
Excellent consultative skills ability to articulate and communicate ideas
Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
At least 3 years’ experience working in healthcare and a good understanding of administrative and / or clinical processes
Experience implementing software solutions
Experience contributing to a multi-disciplined team
Experience with writing functional documents
Experience of business process mapping
Knowledge of Information Systems
Proficiency in English
University degree in Pharmacy
Clinical specialty- Pharmacy
Experience in communicating with key stakeholders at various levels within healthcare organisations which may be government / public and / or private sector businesses
Experience with EMR systems
Exposure to IT services in a customer-facing setting
Previous experience as an Application or Configuration Specialist
Previous experience of change management
Good computer skills
Experience conducting software testing
Come innovate with us
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We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category.
InterSystems is an E-Verify Employer in the United States.