Lobby Ambassador
FRHI
Dubai, United Arab Emirates
منذ 7 يوم

Summary of Responsibilities :

  • Offer consistently professional, friendly, warm and engaging service
  • Be available for Guests at all times as a point of contact
  • Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station.
  • Plays vital part by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door.
  • Extend personal service and attention to all Guests, with particular emphasis to Club Lounge and VIP Guests
  • Maintain effective communication with all related departments to ensure a smooth service delivery
  • Proactively meet arriving guests at the main entrance and once they exit their transportation
  • Proactively offering all guests entering the lobby assistance
  • Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
  • Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
  • Deal promptly, efficiently and pleasantly with any queries
  • Be aware of all special offers, promotions, and packages at the hotel to promote to guests
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environment, health and safety policies and procedures
  • Qualifications :

    We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment.

    In addition, the candidate should possess :

  • Previous service experience required
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position :

    Physical aspects of the position include but are not limited to the following :

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa requirements :

    Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

    Living and working in Dubai :

    Dubai is a city and emirate in the United Arab Emirates known for luxury shopping, ultramodern architecture and a lively nightlife scene.

    Burj Khalifa, an 830m-tall tower, dominates the skyscraper-filled skyline. At its foot lies Dubai Fountain, with jets and lights choreographed to music.

    On artificial islands just offshore is Atlantis, The Palm, a resort with water and marine-animal parks. For more info about living in Dubai we suggest to check out the following websites :

    Swissôtel Hotels & Resorts

    Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

    If you are interested in embarking on a challenging career with us, we invite you to submit your resume to

    قدِّم طلب ترشيحك
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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