Barista UAE
Bateel
Barista Emiratos Arabe Unidos
منذ 20 يوم

Job Purpose :

The Barista serves beverages to Bateel guests according to beverage service standards. They will be a brand ambassador, and endeavour to provide exceptional levels of service through a personalised guest experience that aims to delight and exceed customer expectations every time.

Key Accountabilities : Guest

Guest

  • Consistently creates a warm, thoughtful and sincere guest experience through a personalised approach and attention to detail.
  • Will go the extra mile to try to understand and anticipate customer needs making every guest feel unique and valued.
  • Is prepared to confidently provide solutions to guest queries but will escalate issues where appropriate to the duty manager.
  • Gets to know and build a rapport with regular guests.
  • Service and Operations

  • Handle guest orders; preparing drinks beverages as per Bateel standards and making modifications as per guest’s requests.
  • Adheres to cash handling and register policies; accurately inputs orders in the Café till system and will assist in cashiering and billing.
  • Checks the quality and consistency of food and beverages before they are served.
  • Performs all set ups, mise en place, daily checklists and organises the bar (ensuring coffee machinery equipment is functioning and calibrated) before and after the operation of each shift.
  • To complete cleaning duties as per cleaning schedules and instructions of duty manager as required.
  • Clears tables and plates, glassware etc. when required.
  • Adheres to all other service standards and procedures (Manuals / SOP, HACCP)
  • Sales, Inventory and Administration

  • To follow the standards for : merchandising, stocking, rotating and storing bar products
  • To maintain bar levels to and avoid any unnecessary wastage.
  • To ensures smooth bar operations and high-quality standards.
  • Monitors the par stock and inventory in the store.
  • Conducts regular audits to ensure standards of merchandising, stocking, rotating and storing bar products.
  • Brand Standards

  • To act as a Bateel brand ambassador inside and outside of work.
  • Working to uphold quality and pride in their work, themselves and their Café.
  • Maintains the presentation and effectiveness of the café and bar are by proactively ensuring it is clean and organised.
  • Ensures that maintenance issues or hazards are escalated to the Manager / Facilities team where appropriate (e.g. floors, tables walls, plumbing, equipment / tools).
  • Adheres to grooming guidelines.
  • Product knowledge and Selling

  • To have full knowledge of all menu and beverage items, ingredients and preparation methods.
  • Can confidently discuss all menu items with the guest and assist with guest’s queries in an informative and helpful way.
  • Suggests additional and / or alternatives that meet guest’s needs wherever possible.
  • Proactively seeks information about the products, recipes and other food and beverages being served in the Café. This includes where applicable, Bateel retail products.
  • Health and Safety

  • Responsible for the health, safety and welfare of all guests, colleagues and self at all the times.
  • With no exception will strictly comply with all hygiene, sanitation and food safety guidelines as laid out by the Company, in line with local Country Laws, and regulations.
  • This includes food expiration, fire and first aid regulations.

    Lives and Advocates the Bateel Values :

  • Integrity
  • People Excellence (internal / external customer engagement and relationship management) :

  • To create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others
  • To display excellent standards in all you do and inspire others to do the same, and that you operate within legislative / regulatory and company policies and procedures
  • To display confidence, self-belief and openness to new ideas, adapting and embracing challenges and opportunities with a determination to excel
  • Continuously develop own skills by attending all required training courses and maintaining an up to date knowledge of products, services, systems and work processes
  • Experience requirement :

  • Minimum 2 years’ experience in F &B industry
  • Proficiency in both verbal and written English Language
  • Qualification and Licenses requirement :

  • High School Certificates / Diploma
  • Occupational Health Card
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