1.Responsible for bookings, generating proposals, generating contracts, issuing confirmations and follow up process with all MICE customers that are assigned to you
2.Ensures that all lead requests are handled as per the policy and not exceeding the lead handing timeframe policy.
3.Ensures active follow up on sent offers as per guest requirements.
4.Preparation of offer letters according to the guest requirements. Ensuring company standards are in place.
5.Personalizes and executes the event for the Meeting planner
6.Maintain timely and responsive communication with all accounts and prospects.
7.Assess group business to maximize contribution from available public space, generating room revenues whilst achieving Meetings and Events budgets
8.Yields all leads prior to the offer letter being sent out, in terms of, venue assigned or rates offered especially in an area set up, and seeks the required approval to take the booking
9.Ensures that Sales and Catering PMS is well managed, maintained and updated as per company policy & standards
10.Refers all unable to confirmed bookings so that they can be offered a sister property
11.Supervision and communication with Meetings and Events Operations during events and assuring guest satisfaction throughout the event.
12.Seeks feedback on rates, availability and offer letters from department head
13.Fully aware of the available equipment in the hotel
14.Provides functional assistance and direction to the Meetings and Events Operations team
15.To fully comply with the hotels credit policy in obtaining pre-payment or approved credit letters for all events
16.Ensures the preparation of Event Order as per departmental standard and assuring proper distribution of th same.
17.Inspects all function areas before events to ensure set up in accordance to customer specifications
18.Conducts exit interview with the meeting planner and records the data in the hotel’s CRM system
19.Manages and regularly updates the hotel’s MICE database
20.Responsible for sharing best practices on Company / Area designated forums and adapting other best practices from other properties
21.Supports the organization in the execution of special public relations events on and off premises in coordination with Area / Hotel Public Relations and Communication teams
22.Performs and controls with team all the above-mentioned aspects in accordance to Corporate /
23.Area standards and guidelines including all CI / CD and brand guidelines
24.Complies with any reasonable requests made by the management to the best of your ability
The ideal candidate for this position must have the following experience and qualifications :
a. posses at least three (3) years of experience in a similar role (preferably in a five (5) star property)
b. preferably with previous pre-opening experience in a similar role
c. is familiar with Dubai / UAE Market
d. has a high level of attention to detail.
e. has excellent negotiation, sales & marketing skills
f. has an excellent planning, organizational and time management skills
g.has an excellent communication and people skills
h. posses excellent oral and written communication skills
i. has a high degree of emotional intelligence’, remains rational and calm under pressure and is open-minded and excited by cultural and professional diversity.