Director Customer Experience Strategy and Design
Emirates Integrated Telecommunications Company (du)
Dubai, United Arab Emirates
منذ 4 يوم

A one year contract (FTC) with the purpose to accelerate CE transformation by driving the establishment of Customer Experience design, principles, guidelines, jouneys and standards and support the implementation of the same within the different Business Units.

Qualifications, experience, skills and competencies

Minimum experience :

  • Minimum 8 12 years of experience with at least 8 years in a Channel / Marketing / Experience role preferably in the Telecom industry.
  • Experience in designing CE for consumer and enterprise customers
  • 5 years of line management or project management experience engaged with Customer Experience / improvement themes.
  • Minimum education :

  • Minimum Bachelors degree in Marketing, Business administration or Telecom Engineering.
  • Knowledge and skills :

  • Management and leadership skills
  • Excellent networking skills
  • Understand telecommunications customer lifecycle.
  • Ability to define the typical requirements of the various customer segments.
  • Understand customer interaction at different touch points.
  • Skilled in designing Customer Journeys and defining Customer experience processes.
  • Expertise in design thinking and tools such as empathizing, storytelling and prototyping.
  • Knowledge and awareness of market developments and thought leadership
  • Strong leadership with a collaborative style of managing & leading; with a focus on team-building & team-work
  • Delivering Results with a win-win approach
  • Effectively manage & communicate change to people while driving business target-achievement
  • Innate quality of wanting to making a personal difference and add value to the organisation
  • Strong demonstrable organisational commitment
  • Excellent analytical, sales, commercial, strategic, financial, planning & risk management skills and attitude
  • Strong presentation skills with effective time-management
  • Strong technical know-how
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