Client Service Manager
Kantar Worldpanel
UAE, Dubai
منذ 32 يوم

Actively manage the client(s) relationship and deliver to the requirements of the contract by being the Key Point of Contact (KPC) for clients on routine deliverables & requests.

Continue to service client requirements by offering good levels of strategic & relevant marketing insights to clients through story-

telling and emphasizing applicability of Worldpanel data. Contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-

hocs specials, new categories, new initiatives (e.g. Shopper, Expert services, new panels etc.) from existing clients and new clients.

  • Client Relationship : understand what the client’s overall goals and objectives are and the role that different departments’ individuals are playing in achieving these.
  • Account Handling; where appropriate take responsibility for account administration, providing relevant information to accounts and delivery service departments.
  • Identifying potential revenue opportunities from ad-hocs specials, new categories, new initiatives (eg Shopper, Expert services, new panels etc.

    mainly from existing clients including conceptualising analyses, pricing and developing proposals / quotes for the same.

  • Service Development; Keep the client up to date with our service developments, Create and share best practices and efficient ways of working with other team members.
  • Basic Data & Tracking; Implement changes to regular reports in line with delivery strategy, Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc.
  • Analysis & Insight
  • Team, People & Self Development
  • Suitable candidates will have a degree in Marketing coupled with 4-6 years of experience with specific focus on Market Research and Analysis.
  • Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives
  • Take decisions as appropriate, and ensure others do likewise
  • Provide satisfactory solutions in situations involving the new and unexpected
  • Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
  • Work at a very high level of independence , while remaining responsive to feedback and direction received from their line manager
  • Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)
  • Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to go the extra mile when required
  • About Kantar Worldpanel

    Kantar Worldpanel is the world leader in consumer knowledge and insights based on continuous consumer panels. Combining market monitoring, advanced analytics and tailored market research solutions we deliver both the big picture and the fine detail that inspire successful actions by our clients.

    Our expertise about what people buy or use and why has become the market currency for brand owners, retailers, market analysts and government organisations internationally

    We are increasingly recognised as a company that prioritises its people, focussing on successful careers and workplace cultures (recognised as an employer of choice in the UK, Ireland, France, Spain, Mexico, Brazil and Greater China).

    Just as our clients are at the centre of everything we do, our people are the foundation and we have the same levels of passion and commitment to them and their careers with us.

    With over 60 years’ experience, a team of 3,500, and services covering 60 countries directly or through partners, we deliver High Definition Inspiration™ in fields as diverse as FMCG, impulse products, fashion, baby, telecommunications and entertainment, among many others.

    Kantar Worldpanel is part of Kantar, one of the world's largest insight, information and consultancy networks. Kantar is the data investment management division of WPP.

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