A Security Manager directs security personal to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.
What will I be doing?
As a Security Manager, you are responsible for directing and coordinating the activities of security personnel, coordinating with government and law enforcement agencies, and organising patrolling of the property to deliver a safe Guest and Member experience.
A Security Manager will also be required to liaise with the Hilton Safety / Security director on important matters and ensure that hotel is in compliance with all local safety regulations and emergency procedures.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Maintain good communication and work relationships in all areas of the hotel
Coordinate with government and law enforcement agencies as necessary
Coordinate additional personnel for Conference and Banqueting functions
Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms
Assist the hotel in complying with Local Fire Safety Legislation
Assist the hotel with Local Safety Legislation being specifically responsible for compliance of the security department
Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security
Inquire as necessary into and report upon any thefts within the hotel
Liaise with the Hilton Regional Safety / Security Director on the implementation of Company Policies, guides, and matters of mutual interest
Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security
Prepare incident reports
Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities
Plan, deliver and facilitate regular staff awareness training
Be fully conversant of company terrorist procedures and convey to staff
Be fully conversant with hotel Fire and Emergency procedures
Responsible for management of key control within all departments
What are we looking for?
A Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Organised and systematic approach to problem solving
Security industry experience in managerial capacity
Ability to listen and respond to demanding guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
Good grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience in same or similar role
Relevant certificate from the local authority for the role of Security Manager
Fire fighting qualification
Fire combat training
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-
stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!