Arabic speaker Guest Relations Assistant
Viceroy Hotel Group
Yas Island, Abu Dhabi
منذ 11 يوم

The Guest Relations Assistant (Hostess) is the face of the outlet, and one of the first points of contact for the guest.

She is responsible for welcoming guests in a warm and friendly manner, and exceeding guest expectations by delivering outstanding service.

General Responsibilities Include :

  • Maintains complete knowledge of all features, promotions and rates of the outlet and the hotel
  • Controls the flow of work in the outlet
  • Handles guest requests and telephone inquiries in an efficient and professional manner
  • Develops strong customer relationships and checks guest satisfaction on a regular basis
  • Skills / Knowledge Required :

  • Excellent English and Arabic communication skills
  • Knowledge of food and beverage products, menus and service standards
  • Organizational and prioritization skills
  • Confident in acknowledging and responding to guest feedback adequately
  • Qualification Standards :

    Education : High school certificate or equivalent

    Experience : Needs to have previous experience in food and beverage service, preferably in a five star environment

    Licenses or Certificates :

    Grooming : All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

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    بريدي الالكتروني
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    استمارة الطلب