Lobby Ambassador
Swissotel
Swissôtel Al Ghurair, Dubai, United Arab Emirates
منذ 52 يوم

a passion for perfection Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people.

We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Hotel Overview : The Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 428-room-and-suite upper upscale property.

Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services.

It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport.

Lobby Ambassador As a Lobby Ambassador you are responsible to receive and give a warm welcome and a fond farewell to our Guests, providing an efficient and courteous approach at all times.

You are responsible to comply with the guest queries and utilize the Arabian Cultural Connection to engage with all guests.

Summary of Responsibilities :

  • Offer consistently professional, friendly, warm and engaging service
  • Be available for Guests at all times as a point of contact
  • Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station.
  • Plays vital part by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door.
  • Extend personal service and attention to all Guests, with particular emphasis to Club Lounge and VIP Guests
  • Maintain effective communication with all related departments to ensure a smooth service delivery
  • Proactively meet arriving guests at the main entrance and once they exit their transportation
  • Proactively offering all guests entering the lobby assistance
  • Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
  • Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
  • Deal promptly, efficiently and pleasantly with any queries
  • Be aware of all special offers, promotions, and packages at the hotel to promote to guests
  • Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
  • Comply with the hotel environment, health and safety policies and procedures
  • Qualifications :

    We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a passion for perfection and work in a dynamic environment.

    In addition, the candidate should possess :

  • Previous service experience required
  • Must possess a professional presentation
  • Must possess outstanding guest services skills and sophisticated verbal communication skills
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position :

    Physical aspects of the position include but are not limited to the following :

  • Frequent standing and walking throughout shift
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa requirements : Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

    Living and working in Dubai : Dubai is a city and emirate in the United Arab Emirates known for luxury shopping, ultramodern architecture and a lively nightlife scene.

    Burj Khalifa, an 830m-tall tower, dominates the skyscraper-filled skyline. At its foot lies Dubai Fountain, with jets and lights choreographed to music.

    On artificial islands just offshore is Atlantis, The Palm, a resort with water and marine-animal parks. For more info about living in Dubai we suggest to check out the following websites :

    www.dubai.comwww.dubaitourism.aewww.godubai.com Swissôtel Hotels & Resorts Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

    If you are interested in embarking on a challenging career with us, we invite you to submit your resume tohttp : / / www.

    swissotel.com / EN / Careers / RECRUITMENT / join+us.htm ColleagueFull-timeRotating / Shift WorkNo03.Jun.2018, 3 : 59 : 00 AM

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