Team Leader -- ATM experience
ADCB
Abu Dhabi, UAE
منذ 17 يوم

Expiry Date : 2018 / 08 / 06

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Job Description

To undertake business and technical requirement analysis, translate

business requirements into technical solutions, transfer technical knowledge

to relevant stakeholders and provide support for production systems,

technology projects and changes in addition to supporting the Project

Manager and managing vendors in order to ensure timely and quality

project delivery and systems support

  • Project Management Contribute and support the Project Manager in the
  • delivery of technology enabling change initiative projects

    and IT deliverables in high priority, medium or strategic

    level for respective IT functional area adopting Project

    Management framework principles in compliance with

    ADCB standards

    Participate and contribute in business requirement

    analysis, RFP process, project approvals and assist the

    Project Manager in the overall project administration for

    project delivery in order to ensure that business

    expectations are met

    Review solutions provided by vendors against the project

    requirement, assist the business in understanding system

    functionality, coordinate for project and change delivery,

    testing and deployment in order to ensure smooth and

    trouble free transition in production environment.

  • System Management
  • Manage production applications and systems, analyse incidents and trouble shoot issues, provide solutions and coordinate with stakeholders for deployment of fixes, testing and production implementation of releases in order to facilitate banking operations and un-

    interrupted customer service

    Coordinate and support problem management, change management, conducting IT health check, capacity planning, patch deployment, risk profiling, system integration, in order to ensure bank’s technology systems are secured and robus.

  • System Development
  • Direct team members in the areas of application design,

    programming concepts, database designing, web application deployment, integration methods and configuration

    Evaluate business requirements, conduct Technical analysis including assessment of size, complexity, technical dependencies and extend of testing required, estimate effort, cost and timelines to enable business to cost benefit analysis

    Contribute and provide assistance in software testing, implementing integration methods, software deployment, problem and change management process in order to ensure successful implementation and usage of the system to facilitate banking operations.

  • People Management
  • Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance

    Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems.

  • Policies, Processes, Systems and Procedures
  • Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders.

  • Continuous Improvement
  • Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.

  • Customer Service
  • Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

    Skills

  • In depth knowledge in cards (Debit, Credit, Pre-paid cards), issuing and acquiring payments, Switching and transaction routing, Merchant Management, ATM , POS terminals and Banking Kiosks
  • In depth knowledge in ATMs (NCR, Diebold ) and ATM Message protocols( NDC, IFX, ATM Web Interfaces), Cash Deposit machines, Cash recyclers, Video Teller Machines, ATM Flow and state management , ATM Experience Management (NCR Connections, Aptra Activate , Wincor Proflex, Anti Skimming, HSM (Thales, Safenet) and Key management
  • Proficient in with ATM Switches(Base24 eps) , ISO Messages and data structures, Visa and MasterCard Interfaces
  • Leadership skills - Self-motivated, capable of leading multi-lingual and cross-cultural teams independently
  • Strong project management skills with experience in multi-faceted project throughout the entire project life cycle
  • Understanding business needs, requirements, and expectations and devising; transforming functional requirement into technical solution
  • Planning project activities viz., system design, scoping, estimation, tracking, change management, release management, delivery management & post implementation support
  • Coordinate system development, Testing, Deployment and Training
  • Technically proficient on programming languages(Java, C++ etc), application servers(IBM Websphere,Weblogic), Enterprise Service Bus(TIBCO), Operating Systems(Windows, AIX), Database(MSSQL, Oracle, Oracle PLSQL),
  • Good knowledge of SOAP / Web Services, MQ
  • Basic familiarity with web technologies HTML / XML, java / asp scripts and IIS.
  • Familiar with SDLC, Agile development methodologies, ITIL framework
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