Guest Service Centre Agent
Movenpick Hotels & Resorts
Dubai
منذ 8 يوم

Key responsibilities

  • Ensure all external and internal calls are answered as per the hotel standard to ensure efficient connection with the correct person.
  • Be aware at all times of the whereabouts of the managers and where to contact them.
  • Monitor the logs of long distance calls, faxes and messages.
  • Co-ordinate communication within the hotel in the event of an emergency.
  • Follow the grooming standards
  • Attend training classes as per schedule
  • Show fullest cooperation and respect within the team and other departments
  • Answer calls in a professional and friendly manner.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Ensure guests are greeted by name upon calling as per Mövenpick Standards.
  • Maintain an awareness of guest profile through the Opera guest profile system.
  • Complete management's long distance calls vouchers and record them on the traffic sheet.
  • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
  • Take messages for guests and management as per the required standard.
  • Co-ordination and information with the Front Office and any other department if required.
  • To be familiar with all related company documentation and especially with the relevant Operational Standards Manual
  • Perform duties in a manner that respects Mövenpick Hotels & Resorts’ Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.
  • To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
  • Key requirements

  • Must have related work experience with an understanding of the hotel operations and the Opera system
  • Must be proficient in English with good communication skills
  • Must be highly organised with strong attention to detail
  • قَدِّم طلبك ترشيحك
    قَدِّم طلبك ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
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    استمارة الطلب