Supervises the Laundry / Valet Department operations to ensure efficient delivery of quality product in a timely manner
Ensures adherence to all departmental guidelines, policies and procedures
Schedules personnel so as to ensure optimum performance of Laundry / Valet operations.
Establishes production schedules designed to meet the requirements of the hotel and monitors activities to ensure that schedules are met.
Supervises colleagues, work assignments, and scheduling of product / equipment usage to maximize performance and productivity of available resources
Attends meetings as necessary in order to keep up to date on respective hotel related activities / information
Communicates frequently with hotel Housekeeping managers, F & B managers & Recreation managers to obtain information necessary to establish production schedules which address the current needs of the hotel with regard to linen, terry, employee uniforms and employee and guest valet
Assists EHK in coordination of inventory control and replacement purchase requisitions for all guestroom linen / terry and food and beverage linen.
Conducts periodic inventories of all linen and terry products, generates monthly usage report
Communicates pertinent information to EHK in order to maintain effective operation of the department
Holds daily huddles with Supervisors and monthly colleague meetings as required to maintain communications with all department personnel.
Monitors chemical usage so as to maintain acceptable per pound production process costs
Produces reports relating to employee / equipment productivity, linen and terry usage, damage / discard statistics necessary to evaluate department performance and assist in maintaining operating par stocks for all guest room / F&B; linen, terry
Interacts with Engineering on equipment repairs and preventive maintenance schedules, monitors performance of all recommended / required activities to ensure equipment performs safely, efficiently and that down time is kept to a minimum
Stays current with regard to changes in technology, and / or operational procedures that effect the operation of the Laundry / Valet Department
Interviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standards
Follows New Hire Training and on-going training programs in accordance with IHG corporate training standards.
Determines need for, and conducts appropriate on-going training on equipment operation, sorting, safety and basics of laundry production.
Evaluates individual colleague performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve same
Other duties as assigned
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and / or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with Laundry / Valet standards
Complies with required safety regulations and procedures
Attends appropriate meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes