About Jumeirah At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East.
Jumeirah Al Wathba Desert Resort & Spa is a luxury desert resort located 50km to the south east of Abu Dhabi in the Al Wathba District (40 minutes’ drive from Abu Dhabi).
It consists of 103 keys in total (90 Guestrooms and 13 Villas), restaurants and bars, conference and meeting facilities, Talise spa and leisure facilities.
About the role An exciting opportunity has arisen for a highly talented and experienced Hospitality professional to join the Preopening and the Front Office team at Jumeirah Wathba Desert Resort & Spa.
The main purpose of the role is to manage and monitor the property Front Office services provided by its various functions while support and guide the Front Office colleagues to their day-
to-day activities that will enable the smooth and efficient operations of the team in adherence to Jumeirah standards. Your key responsibilities will include :
Ensure that all services offered in the Front Office are always available, and are carried out with the utmost efficiency and courtesy to effectively handle and resolve any guest problems or complaints as per the guidelines established and documented in the Rooms Operations Manual.
Undertake duty management shifts as required, including night shifts, and assume responsibility in the absence of senior management in all matters concerning the safety, security and well-
being of hotel guests to effectively handle and resolve any guest issue and maintain operations at the required quality level.
Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out from the Front Office.
Assist the sales team in controlling peak periods, resolving conflicts in bookings, changing dates and facilities for guests / groups to support the satisfaction of client needs according to the standards and processes of the Group.
Plan and implement effective up-selling activities to support the maximum room revenue through effective rate management.
Review expected arrival rooms to ensure that rooms are arranged as per the preference of each guest and amenities placed prior to the guest arrival.
Liaise closely with all relevant Departments with regard to servicing and handling of incoming groups, while meet and welcome regular and VIP guests in accordance with Jumeirah and the SBU Guest Recognition Programs and protocol.
Meet regularly with the Front Office Supervisors to review the operation of the department to ensure smooth co-ordination and communication
Manage the day to day operations of the Front Office providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards and liaise with internal and external parties at the appropriate levels to ensure smooth flow of operations.
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Jumeirah Group provides world class and luxurious hospitality services to its guests.
Recommend some improvements to the Front Office policy, implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programs and projects taking into account best practices, improvement of processes and productivity improvement.
About You In order to be considered for this role, you must possess the following selection criteria :
Bachelor's Degree in Hospitality, Business, or similar field from an accredited and renowned University.
Have 5 to 8 years of experience within the international hospitality industry; 2 years of which in a Front Office Manager position in a luxury hotel.
Experience in working with a culturally diverse workforce.
Ability to resolve guest complaints / issues in a calm and professional manner.
High level of customer service and anticipating to customer needs.
Very good knowledge of hospitality operations and processes
Familiar with Property Management Systems.
Strong problem solving, reasoning, and analytical abilities.
Very good command of speaking, reading, and writing English language.
Computer literacy and very good MS Office skills.
About the Benefits This position offers a highly competitive salary and package which includes; housing allowance, annual flight tickets allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
Married colleagues will enjoy family benefits for up to two children which include education assistance.